Return and Exchangee Policy

At Js Hype Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following exchange policy for all our Products.

1. Returns 
All sales made are final and cannot be refunded or cancelled once payment has been processed and the order is confirmed. We do not accept returns. 

2. Exchanges 

We offer exchanges only if the product is damaged, broken, or not working, and the issue is reported within 24 hours of delivery. No exchange will be accepted for reasons like disliking the product. To request an exchange, you must provide a complete unboxing video showing the parcel from the beginning (without any pause or cut), clearly capturing the product and the issue. If the video is incomplete or unclear, the exchange request will be rejected. This policy ensures transparency and helps us serve you better.

3. How to Exchange

To process any exchange requests ,a complete unboxing video without any cuts or pauses is required. The video must clearly show the following:

Unboxing Process: Start from the very beginning of opening the package, ensuring that the entire packing process is visible.

Packaging and Shipping Label: The video must clearly show the product’s packaging and shipping label for verification.

Condition of the Item: Ensure that the item’s condition is clearly visible in the video.
Please note that without a complete, uninterrupted unboxing video as outlined above, we will not be able to process your exchange request.

We appreciate your understanding and cooperation.

To initiate a exchange, please follow these simple steps:

Visit our website at Jshypestore.com and contact our customer support team through the “Contact Us” page, or email us directly at (jsbuissnes2003@gmail.com) or Drop msg at 8968191121.
Provide your order number, the item(s) you wish to  exchange, along with the proper unboxing video and the reason for the return or exchange.
Our team will guide you through the next steps and provide you with a return authorization and shipping instructions.
4. Refunds

If the exchange product is unavailable, we will issue a coupon code worth up to 80% of the product value, which you can use on jshypestore.com to order anything of your choice.

5. Shipping Costs

Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 24hr of delivery with a photo of the damaged product. We will arrange for a replacement.

9. Contact Us
For any questions or concerns regarding our return and exchange policy, please reach out to our customer support team at jsbuissnes2003@gmail.com

Thank you for shopping with Js Hype Store!